Help / FAQ

Q. How does the Neocash MasterCard® Prepaid Card works ?

R. Neocash Card MasterCard ® works on the standard MasterCard ® network.

It can be used like any credit card or debit card. The amount charged on the card can be used by cardholders at participating stores and Automated Teller Machine (ATM) for cash withdrawals. The money is immediately debited from the balance of the cardholder with the authorization of the transaction. The amounts of purchases and withdrawals are deducted from the card balance until the money is spent. The card can be recharged at any time. The complete transaction history is available 24/24 via our internet account management system.

Q. How can the owner of a Neocash MasterCard® Prepaid Card load it ?

R. You can choose from various ways to load your Neocash MasterCard® card :

• With Cash (whether by buying a Neosurf or Neocash ticket or by a direct loading in over 25,000 tobacconists or press retailers
• With a credit or debit card (online on the internet after identification)
• By bank transfer or standing order
• For payroll transfer
• By sharing money from another Neocash MasterCard® card.

Q. In which case can I use my Neocash MasterCard® Prepaid Card ?

R. The Neocash MasterCard® card can be used for many purposes such as:

• Receive payroll on your card.
• Transfer payroll of your employees on their cards.
• Manage your travel expenses, including fuel costs and living expenses.
• Having money on a safer card when you go abroad.
• Share and exchange money with family and friends with additional cards.
• Buy online 24 hours on 24 and 7 days on 7, 365 days a year. You can use your Prepaid Neocash MasterCard® card for your business or for yourself to make purchases online, by phone and in stores, at more than 30 million merchants and ATMs worldwide that display the MasterCard logo.

Q. Does the Neocash MasterCard® Prepaid Card require a PIN ?

R. YES. The owner of a Neocash MasterCard® card automatically receives his PIN via a text message as soon as his identity was confrmed on the website or by phone with a counselor.

Upon activation, the Neocash MasterCard® card can be used at ATMs and at all participating worldwide retailers.

Q. How can the holders check their balance in their account ?

R. Owners can check their balance and transactions 24 hours 24, 7 days 7, 365 days a year via free account management system on our website.

The balance of the Neocash MasterCard® card can also be sent to the owner via text message to the registered mobile phone number given for the identification, by sending "BALANCE", space, and then the last 8 digits of your Neocash MasterCard® card number to us : 06 69 25 25 25 (€ 0.20 + cost of a text message sent by the owner).

Example : "BALANCE 12345678."

Q. How to access the balance of my Neocash Mastercard® Prepaid Card ?

R. The owner of a prepaid Neocash MasterCard® card has privileged and secured access to clear and real time information through an online private account.

This free service allows every customer to consult the status of their cards when they want and use these information to monitor their consumption patterns.

Q. Where can the owner use the Neocash MasterCard® Prepaid Card ?

R. The owner can use his/her Neocash MasterCard® card to purchase products, goods and services in any location that accepts MasterCard®.

Neocash MasterCard® cards are accepted at over 30 million stores and ATMs worldwide that carry the MasterCard logo. On the Internet, the owner can use his card MasterCard® Neocash anywhere that displays the MasterCard® acceptance statement.

Q. Is the Neocash MasterCard® Prepaid Card a debit or a credit card ?

R. Prepaid Neocash MasterCard® card provided by Cards Neosurf SAS, are nether debit nor credit cards.

Neocash MasterCard® cards are reloadable cards, issued by a financial institution. The cards are available in different currencies. Each time the card is used, the value of the purchase is deducted from the card balance. The money can be loaded on the card at the time of purchase or later. The funds are held by a bank and not on the card. The card does not allow a credit. In essence, you need to reload your card with money before you can use that money.

Q. When acquiring a Neocash MasterCard® Prepaid Card, does the owner have to sign a contract or accept the Terms and Conditions associated with the card ?

R. When acquiring a Neocash MasterCard® card, every holder must read and accept the Terms and Conditions.

These Terms and Conditions are approved by the issuing bank. See Terms & Conditions of Use.

Q. What steps does the owner have to follow once he gets his Neocash MasterCard® Prepaid Card ?

R. Upon reception of a Neocash MasterCard® card, the cardholder must sign where mentioned on the back of the card and give identification by following the instructions in the welcome pack.

In order to have access to the balance of his/her Neocash MasterCard® card and load money on it, the owner must first provide his identity on the website or with a counselor by phone at 0 825 567 109 or by text message to 06 01 78 78 78 (example: PIN 12345678).

Q. How much time is needed in order for the amount loaded to be available on the Neocash MasterCard® Prepaid Card ?

R. After approval of the loading transaction, the money is made available for use only a few minutes later.

For more details see the Terms & Conditions of Use.

Q. What happens when the card expires ?

R. Any Neocash MasterCard ® Prepaid Card is valid for 3 years.

At the end, the card will no longer be usable. Customers can choose to be provided by a new replacement card automatically. The old balance will be immediately available on the new card. Customer can also request payment of the balance and close their account. For more details, see Legal Advice and Terms & Conditions of use.

Q. What happens when the owner loses his/her card ?

R. Holders are asked to contact right away the Opposition Department at +33 (0) 1 80 96 16 60.

The prepaid Neocash MasterCard® card is canceled and a replacement card is proposed to him for the cost of replacement. For more details see the Terms & Conditions of Use.

Q. Will the owner be charged for interests for the use of his/her Neocash MasterCard® Prepaid Card ?

R. No. Holders will not be charged with interest on their Neocash Card MasterCard® nether for reloads, nor for their expenses.

Q. What are the fees for using a Neocash MasterCard® Prepaid Card ?

R. All costs associated with the use of your card are available on this site, listed under Legal Advice and Terms & Conditions.

Q. Is it necessary to have a good credit history to obtain a Neocash MasterCard® Prepaid Card ?

R. No. The Neocash MasterCard® card is not a credit card and is not linked to your bank account. Therefore, no credit check is required.